New Shipment of Dan’s Book Has Just Arrived! Keep the conversation going about mental health and addictions. Order Dan's book today! It's a thoughtful gift for anyone suffering with mental health...

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Day of Hope and Leadership Save the date: October 3, 2017 This year's Day of Hope and Leadership was another success. Sold out with over 250 guests in attendance who were inspired by the theme "What Is Your Next...

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Body Plus Nutritional Products Team at the Briars Dan was very happy to be tonight's keynote speaker for the Body Plus Nutrition Products team. His message that "Ones Add Up" was delivered to an engaging...

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Dan Carter Talks About Leadership on SiriusXM Radio   Check out Dan on  SiriusXM Radio - Dan Carter talking about leadership on the show "What She Said" with Kate Wheeler and Christine...

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Week 28 Pull Up - Pull Out - Pull Down "Average is over" - either we understand that we become a lifelong learner or we can no longer be competitive or exist. The...

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Week 27 The Web and Your Company According to StatCounter, Dublin - 20% of web browsing is now conducted on mobile devices; compare that to 2009 when mobile...

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Week 9

Posted by Dan Carter | Posted in One Idea a Day | Posted on 27-01-2014

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Questions engage our critical thinking. Research shows that asking questions improves learning and performance by as much as 150 percent (Harvard Law School). Sometimes questions are more important than the answers (Author Nancy Willard).

Gandhi once said “great questions are clearly the quickest path to great answers.”

What have been some of the best questions you have asked and what did you learn because of your questions? What other benefits can be gained from asking good questions besides good answers (did it create an environment of openness and humility?).
What questions do you believe need to asked by you that you have not asked as of yet?

Week 2

Posted by Dan Carter | Posted in One Idea a Day | Posted on 09-12-2013

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For every 1 percent improvement in the service climate, there is a 2 percent increase in revenue – Primal Leadership by Daniel Goleman

I just love this statement by Southwest Airlines , “we like to think of ourselves as a customer service company that happens to fly airplanes”. As a matter of fact, in a news story that appeared in Reuters June 22 2011 – Southwest was tops in customer service again beating rivals like Continental, American, United and US Airways by scoring an ACSI score of 81 (ACSI is a passenger satisfaction index which is compiled by the University of Michigan’s Ross School of Business.) Fortune magazine calls Southwest the most successful Airline in history as they have had 31 consecutive years of profitability.

So what does this mean and how can you improve service in your business? What steps did you take to improve service within your own organization?

What examples do you have that support the statement that an improvement in service adds revenue?  What have you experienced in your personal life when it comes to exceptional service? Does a good service experience add to your overall opinion of a company?

 

New Book Project

Posted by Dan Carter | Posted in | Posted on 28-11-2013

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“If you study a subject every day for one hour a day, five days a week, in five years you will become an expert in that area”.   John Maxwell

I am writing you all today as I have been working on my next book, “One Idea A Day”. I am writing this book to share ideas, concepts, data, successes and failures from a personal, professional, and community point of view.  As many of you know, I am a lifelong learner and my focus has been on leadership.  The true meaning of leadership is “to Invest into others, so they are able to invest into others”. I’m hoping you will see this book as my investment in YOU.

Through my daily studies and learning, I have come across great stories, information, data and strategies that others have discovered in their life. I have found these stories and findings very helpful in my personal journey. I began by collecting stories and information for my own personal use but then I thought I would like to share what I have learned with you. To ensure success of a book, you need to make sure you have ideas that people need, stories of success and failures that people can relate to, provide tools that can be helpful and information that can help them grow.

So this is where you come in. I would like to ask if you would be willing to help me by sharing your own stories that relate to the findings that I will post weekly. I will be asking you all a few questions that relate to each subject matter and ask if you have personal or professional stories that you would be willing to share. I am hoping that over the next six months we can share our experiences so others have the chance to learn from all of us.  It will also produce a great book that will help me continue my goal to invest in others.

I will post a new thought/idea/concept weekly, and you’ll see them below, as well as on my blog.  Please feel free to comment and participate.  I look forward to reading what you have to say!

Dan

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