New Shipment of Dan’s Book Has Just Arrived! Keep the conversation going about mental health and addictions. Order Dan's book today! It's a thoughtful gift for anyone suffering with mental health...

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Day of Hope and Leadership Save the date: October 3, 2017 This year's Day of Hope and Leadership was another success. Sold out with over 250 guests in attendance who were inspired by the theme "What Is Your Next...

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Body Plus Nutritional Products Team at the Briars Dan was very happy to be tonight's keynote speaker for the Body Plus Nutrition Products team. His message that "Ones Add Up" was delivered to an engaging...

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Dan Carter Talks About Leadership on SiriusXM Radio   Check out Dan on  SiriusXM Radio - Dan Carter talking about leadership on the show "What She Said" with Kate Wheeler and Christine...

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Week 28 Pull Up - Pull Out - Pull Down "Average is over" - either we understand that we become a lifelong learner or we can no longer be competitive or exist. The...

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Week 27 The Web and Your Company According to StatCounter, Dublin - 20% of web browsing is now conducted on mobile devices; compare that to 2009 when mobile...

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Week 22

Posted by Dan Carter | Posted in One Idea a Day | Posted on 28-04-2014
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Leaders and Public Speaking

Recently I was reading about Tony Hsieh the CEO of Zappos.com Inc. Tony was reflecting about his early days when media coverage was increasing and he started getting more requests to speak and tell the story about the success of Zappos. Tony shared that he was a nervous wreck as he had not done much public speaking in his career.  He could not sleep the night before his speech and he stated that he didn’t really enjoy the whole experience but knew it was important to tell the story about Zappos as he knew it would help build the brand.  Tony learned the art of “Flow” it’s a type of happiness in which someone looses all sense of time, self consciousness.  What Tony learned was that when you speak from passion, tell personal stories, and be real and true to yourself, your message will impact your audience. (Delivering Happiness By Tony Hsieh)

As a leader that has to make public presentations and speeches how do you find your own “flow”?  How do you build a message that will help tell the story of your brand or company or organization? Can you share how you build a message and what your overall goal is in doing public presentations? Tony shared that the frame for any speeches always included; passion for what you do, sharing personal stories and most importantly being real.  Is this the same approach you take?  What other action do you take to align your overall message to help advance your brand?

 

 

 

Week 21

Posted by Dan Carter | Posted in One Idea a Day | Posted on 21-04-2014
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Lead by Example

Often the most powerful way to communicate a new direction is through behaviour. When the top five or fifty people all live the change vision, employees will usually grasp it better than if there had been a hundred stories in the in-house newsletter. When they see top management acting out the vision a whole set of troublesome questions about credibility and game playing tends to evaporate. (Leading Change by John Kotter)

So, as a leader, can you share an example of a change that you have put in to place and not only asked your people for buy in but “live in” as in leading by example? How did you live the change and how did your people live the change? Through this change how did you communicate to your leadership team the importance of leading by example? Did you get push back, and if so, how did you deal with the push back? Also as a leader, what did you find the hardest part of living out the example (length of time it took to see results?)?  Lastly, did you monitor your team and if so how did you monitor them?

 

Week 20

Posted by Dan Carter | Posted in One Idea a Day | Posted on 14-04-2014
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Innovation the DARPA Way

Over the past 50 years the Pentagon’s(DARPA) has been able to produce a number of breakthroughs that include Global Positioning Satellites. With an annual budget of $3 billion, 100 temporary, technical project managers and about 120 support staff it is amazing the speed and effectiveness DARPA has been able to innovate. Their approach is to attract talented performers from a wide array of disciplines, organizations and backgrounds.  Then, keep them intensely focused, set a finite term for the project (up to 5 years). Finally, they staff it with people working under contracts that last only as long as they perform and contribute to the overall goal. This is not a lifetime career position.

This is an interesting way of staying innovative and it has had a great deal of success. How do YOU attract talent to be a part of your team to help with innovation? Do you believe that innovation will be a big part of the success of your organization in the future and do you have a budget for innovation? Where do you find resources that help with new ideas (Kick Starter) or innovation?

Week 19

Posted by Dan Carter | Posted in One Idea a Day | Posted on 07-04-2014
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Difficult Days, Motivated Leaders

Many leaders find their motivation comes from difficult experiences in their lives. Imagine the hardship that Nelson Mandela faced, 27 years in prison doing hard labour and finally being released from prison in 1990 at age 71 – what did he say that he was going to do with his remaining days?  “I stand here before you not as a prophet as a humble servant of you, the people. Your tireless and heroic sacrifices have made it possible for me to be here today. I therefore place the remaining years of my life in your hands.”  True North Authentic Leadership by Bill George

I know that Nelson Mandela is a very unique and amazing leader, as a matter of fact Leadership Author and Speaker – John Maxwell once said “I don’t know if I have that kind of forgiveness in me, that I would be able to forgive not only my jailers but also forgive the judge that sentenced him to so many years.”

So what can we learn from Mandela’s life?  What do you take away from his story and is it true that in many cases leaders find their motivation from difficult times.  I hope that you will be able to share how you as a leader have been able to use those hardships to help you.  What was the greatest lesson that we can learn from Nelson Mandela’s life?

 

Week 18

Posted by Dan Carter | Posted in One Idea a Day | Posted on 31-03-2014
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Finding Balance

From the Power of Habit – Simply giving employees a sense of agency a feeling that they are in control,  that they have genuine decision making authority can radically increase how much energy and focus they bring to their jobs. Starbucks has seen turnover reduced and customer satisfaction go up, just by asking employees  for input on where the espresso machine should be or  how the cash registers should be laid  out in order to serve customers better.  People want to be in control of their lives.

But if you recall in Week 1 “Organizations thrive on routine” from Primal Leadership, how does this case in the Power of Habit change the way we see our role in motivating or helping employees to have some control without losing control or becoming a routine in the work place?

How would you or how have you as a leader, kept the routine of the job for safety or productivity reasons but still empowered your employees to have some control so they have higher satisfaction in their work?  Has it impacted the productivity or your workplace?

Week 17

Posted by Dan Carter | Posted in One Idea a Day | Posted on 24-03-2014
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Ones Add Up

Howard Schultz stated this in his book Onward, “We thought in terms of millions of customers and thousands of stores instead of one customer, one partner, one cup of coffee at a time. With such a mind set many little things dangerously slipped by unnoticed or at least went unacknowledged. How could one imperfect cup of coffee, one unqualified manger, or one poorly located store matter when millions of cups of coffee were being served in thousands of stores? We forgot that ones add up!

Footnote: 65 billion cups of coffee are consumed annually in the United States.  Starbucks holds only 4% of that market.

Many of you are leading organizations that have a large amount of employees and in some cases your organizations serve thousands of customers a day from students at colleges or universities to police forces representing entire communities.  As leaders, do you believe that “one’s add up”?  If so,  can you share in your case how ones added up in a negative way or positive way and how you focus on the ones – also why is it important that organizations pay attention to the singleness of their product or consumer.

Week 16

Posted by Dan Carter | Posted in One Idea a Day | Posted on 17-03-2014
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Self Improvement = Self Investment

UC Berkeley recently calculated that in 2000 the total amount of information produced world wide was the equivalent of 37,000 times as much information that is held in the Library of Congress and in 2003 that amount doubled.  By the way, that does not include that information from Facebook, Twitter and YouTube – Sometimes You Win, Sometimes You Learn by John Maxwell

As a leader, how do you keep up with the abundance of information that is now available to help you.  What habits have you created to help you stay up to date and informed?

I have heard that great leaders also have great systems to keep information – do you use a system and if so what is it?

Week 15

Posted by Dan Carter | Posted in One Idea a Day | Posted on 10-03-2014
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“Enthusiasm is a Muscle”

To stay enthusiastic you have to find a way to tap back into the original desire that led you on the path to begin with. I caution people who look and think that it’s money.  In my case, this was not the case.  It’s always been about the work, period. It’s always been about the love of the work –  Decisions: Making the Right Decisions. Righting the Wrong One by Jim Treliving

As a leader do you agree that keeping your enthusiasm is important and if so how do you prepare daily to stay enthusiastic?  What tools, ideas, exercises, do you use to keep you at your best?

I am also interested to know how you keep your original desire front and centre as it is easy to be overrun with every day details and duties.   Also, what motivates you?  Is it the work and if so what is it about the work that gives you so much enthusiasm?

Week 14

Posted by Dan Carter | Posted in One Idea a Day | Posted on 03-03-2014
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With more than $38 billion in annual revenues and $7.6 billion in operating income in 2010, with more than 28,000 hotel rooms in 34 hotels and 4 theme parks, over 200 restaurants and more than 10,000 people that are called cast members at Disney you would have to call this company a magical organization – but how do they do it?

According to the book “Be Our Guest” it is this simple – Exceeding expectations by attending to the details is how you can create practical magic for your customers.  Quality Service – Quality Services means exceeding your guests’ expectations by paying attention to every detail of the delivery of your products and services. It’s simple and less than astounding but the challenge is living up to the requirements of Quality Service – many companies can wow their customers on occasion but few are able to accomplish it daily.  What is the magic that you can use to commit to building an organization that will and can exceed expectations?

What amazes me is that Disney is able to engage 150,000 employees in a vision and commitment to deliver quality service every day. So, as a leader of an organization, company, or community, how have you been able to engage your people to believe in one vision? How did you share your vision and get your people to commit to the standards that you have set?

Do you believe that quality service can be a competitive edge for your organization? If so, what steps have you taken to train your people and how are you accountable to delivering Quality Services?

I will be taking the Disney Institute Leadership Program this March to learn more.  I look forward to sharing that experience with you!

Week 13

Posted by Dan Carter | Posted in One Idea a Day | Posted on 24-02-2014
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I just love this statement, “One person can make a difference, and everyone should try” by John F Kennedy. It’s been over 50 years since JFK has left his impact on the world.  Many leaders debate his presidency and the words that he used to create a vision of a better world; with more peace and less war, a vision of a world that could dream big and go places we never thought of.  More importantly, he challenged his nation by this statement “Ask not what your country can do for you, but ask what you can do for your country”   – words that many of us will remember for a life time.

Can you share your impression of those words from JFK that every man can make a difference and every man should try? Do those words challenge you as a leader and how do you teach this message?

Do we now find ourselves in a time where we need to ask what we are willing to do for our country? Is this a time when we need a bigger vision and commitment from all of us?  If so, what steps can we take or what steps have you taken?